Refund Policy
Last Updated: June 12, 2025
This Refund Policy outlines the terms and conditions under which Tarivolaneira ("we," "us," or "our") offers refunds for purchases made through our online platform. By purchasing our courses, masterclasses, or subscription services, you agree to the terms set forth in this policy.
1. General Refund Eligibility
We strive to provide exceptional educational content and learning experiences. Refund requests are evaluated on a case-by-case basis according to the terms outlined below.
1.1 Refund Request Period
Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will not be eligible for refunds except under exceptional circumstances at our sole discretion.
1.2 Course Access Limitations
To qualify for a refund, you must not have accessed more than 20% of the course content or downloaded more than 20% of available materials. Significant consumption of course materials indicates acceptance of the product and disqualifies the purchase from refund eligibility.
2. Subscription Services
2.1 Monthly Subscriptions
Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing cycle. No partial refunds will be provided for unused portions of the subscription period.
2.2 Annual Subscriptions
Annual subscription purchases may be eligible for a prorated refund if requested within 30 days of the initial purchase date and if less than 20% of available content has been accessed. After 30 days, annual subscriptions are non-refundable.
3. Individual Course Purchases
Individual masterclass or course purchases may be refunded within 14 days of purchase provided the access and content consumption limitations outlined in Section 1.2 are met.
3.1 Bundled Courses
Course bundles are treated as single products. Partial refunds for individual courses within a bundle are not available. The entire bundle must meet refund eligibility criteria for a refund to be processed.
4. Non-Refundable Items and Services
The following purchases are non-refundable under any circumstances:
- Promotional or discounted purchases marked as final sale
- Gift certificates or gift card purchases
- Certification fees or examination costs
- One-on-one consultation sessions or live coaching that have been delivered
- Downloadable resources that have been accessed or downloaded
- Third-party services or products purchased through our platform
5. Technical Issues and Service Interruptions
5.1 Platform Accessibility
If you experience technical difficulties accessing course content due to platform errors or service interruptions on our end, please contact our support team immediately. We will work to resolve technical issues promptly and may extend your access period or provide alternative solutions.
5.2 User Technical Requirements
Refunds will not be granted for inability to access content due to inadequate internet connection, incompatible devices, or failure to meet stated technical requirements published on our platform.
6. Refund Request Process
6.1 How to Request a Refund
To request a refund, you must submit a written request to info@tarivolaneira.com including the following information:
- Your full name and account email address
- Order number or transaction identification
- Date of purchase
- Course or service name
- Detailed reason for the refund request
6.2 Review and Processing Time
Refund requests are typically reviewed within 5 to 7 business days of submission. Approved refunds will be processed within 10 business days following approval. The refund will be credited to the original payment method used for purchase.
6.3 Refund Approval Discretion
We reserve the right to approve or deny refund requests at our sole discretion. Decisions are based on the specific circumstances of each request and compliance with this policy.
7. Payment Processing and Fees
7.1 Transaction Fees
Original transaction fees, processing fees, or currency conversion charges are non-refundable. Refunds will reflect only the course or service price paid.
7.2 Refund Method
Refunds will be issued using the same payment method used for the original purchase. We cannot process refunds to different accounts or payment methods.
8. Exceptional Circumstances
We understand that extraordinary situations may arise. Requests outside the standard refund window or criteria may be considered under exceptional circumstances including:
- Serious illness or medical emergency
- Death of the purchaser or immediate family member
- Significant platform failures preventing access for extended periods
- Duplicate purchases made in error
Such requests require supporting documentation and are evaluated individually at our discretion.
9. Account Termination
If your account is terminated for violation of our Terms of Service, all purchases are forfeited and no refunds will be provided regardless of purchase date or content access.
10. Chargebacks and Disputes
Initiating a chargeback or payment dispute without first contacting us to resolve the matter may result in immediate account suspension and forfeiture of access to all purchased content. Chargeback abuse may result in permanent account termination.
11. Currency and Exchange Rates
Refunds are processed in the original purchase currency. We are not responsible for fluctuations in exchange rates between the time of purchase and the time of refund processing.
12. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised policy. Material changes will be communicated via email to registered users.
13. Contact Information
If you have questions about this Refund Policy or wish to submit a refund request, please contact us:
Tarivolaneira
19 Scott St, Newcastle CBD
Newcastle, 2940
South Africa
Email: info@tarivolaneira.com
Phone: +27 83 273 5337
14. Governing Terms
This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.